Terms and Conditions

I offer a complimentary 30-day resize policy on purchases within two sizes (customer covers postage). After the initial 30-day period or if the resizing needed is greater than two sizes, this will incur a charge.

Refund Policy Returns are accepted for stock items within 14 days of receipt (customer covers postage).

For ring orders, it is the customer's responsibility to ensure the correct size is selected. While resizing may be possible (though not guaranteed) for incorrectly sized rings, a charge will apply. You can determine your ring size using the measurements from a current ring or purchase a ring sizer here.

Exemptions from our refund policy include: Sale items, custom bespoke jewellery, earrings (for hygiene reasons), items altered by other jewellers and any customised jewellery (e.g. chain length, sizing, different gemstones).

All returned items must be repackaged in their original packing and be in an unworn condition. We do not accept exchanges for worn items, those without original packaging, or those showing signs of damage. In such cases, the items will be returned and the buyer will bear the cost of return shipping.

If you have any concerns or questions about your purchase, please feel free to contact me at info@jonathanvoos.com.